# Payment sent but plan missing, wrong network, or underpayment

If you have already sent a payment, collect its details before trying another purchase. Documentation can explain the workflow, but a human must investigate discrepancies in a particular payment.

## My payment has not activated my plan

1. Confirm that you are signed into the account used for the purchase.
2. Open [Plans & billing](https://retrostress.net/plans-billing), then the payment's **View details** or **Continue payment** link.
3. Compare the site's status with [payment status meanings](https://retrostress.net/docs#payment-status). **Paid** is not the same as **Confirmed**.
4. Check the original wallet or exchange transaction for the asset, network, sending time, and transaction hash.
5. If the details do not match, the status is unclear, or a Confirmed payment has not activated the plan, open a support ticket.

Do not create a new account or pay again to resolve an unexplained activation issue.

## I sent too little, used a different network, or paid after expiry

Request human support before sending more funds. Include what the checkout requested and what you actually sent. Recovery, combining transfers, and refunds depend on the transaction and require review; the assistant cannot promise any of them.

A wallet or exchange can show a completed withdrawal while the payment has not reached the intended checkout correctly. Keep the withdrawal record and transaction hash for the investigation.

## What to include in the ticket

- The plan name and payment reference or transaction ID displayed by the site.
- The selected cryptocurrency and network.
- The transaction hash from your wallet or exchange.
- The amount sent and approximate time, including your time zone.
- The payment status currently shown and the exact error, if any.

Redact credentials and unrelated personal information from screenshots. Never send a seed phrase or wallet private key. Continue the same ticket if you have additional information; this keeps the investigation together.