# Payment statuses: Pending, Paid, Confirmed, and PartiallyPaid

The status in RETROSTRESS payment history describes the site's payment record. It can differ from the wording used by your wallet or exchange.

## Pending

**Pending** means the checkout has not yet recorded a detected payment. If you have not sent funds, check the current instructions and expiry before paying. If you already sent funds, compare the asset, network, and transaction details with that checkout. Do not pay again just because the page still says Pending.

## Paid

**Paid** means a payment has been detected, but confirmation or processing is not yet complete. It does not mean the plan is necessarily active. Keep the transaction hash and recheck the payment entry later. Network activity can affect timing; this guide cannot promise a completion time.

## Confirmed

**Confirmed** means the site has confirmed the payment. Check the current plan in [Plans & billing](https://retrostress.net/plans-billing). If access is still missing, contact support with the payment reference and transaction hash so a human can check the account and activation.

## PartiallyPaid

**PartiallyPaid** means the recorded payment is below the expected amount. A partial payment does not automatically activate the plan. Contact support with the original checkout details and transaction hash before sending an additional payment. Do not assume that a second transfer will be combined or that the old payment instructions remain valid.

## Failed

**Failed** means the site could not create the payment checkout successfully. Do not send funds using incomplete payment instructions. If no funds were sent, return to Plans & billing and retry the purchase flow. If you already sent funds or the error repeats, contact support with the reference and error before trying another payment.

## Expired or Cancelled

**Expired** means the checkout has expired. **Cancelled** means the payment record is marked cancelled. Neither status establishes that funds sent on a blockchain have been returned.

If no funds were sent, use the current purchase flow for fresh instructions. If you sent funds to an expired or cancelled checkout, contact support for review before paying again. See [payment problems](https://retrostress.net/docs#payment-problems).