# Permitted use, refunds, and policy questions

Use RETROSTRESS only on infrastructure you own or have explicit permission to test. Read the current [terms of service](https://retrostress.net/terms-of-service) before using the service or purchasing a plan.

## Is my intended use permitted?

Confirm authorization with the system owner and the scope of the planned activity. If the applicable rules or ownership requirements are unclear, ask support before proceeding. An assistant's reply does not grant permission to use somebody else's infrastructure or override service safeguards.

## Can I request a refund?

Contact human support with the purchase reference, date, and reason for the request. Explain whether you could access the purchased service and what went wrong. Include relevant error text without credentials.

Refund eligibility, approval, amounts, and processing times must be checked against the applicable current policy and the specific purchase. This guide does not promise a refund, define a refund deadline, or authorize the assistant to approve one.

If you are still deciding whether to purchase and the terms do not answer your question, contact support before paying. Do not rely on a generic AI answer as a contractual promise.

## Where do I ask about privacy or account data?

Read the current [privacy policy](https://retrostress.net/privacy-policy), then contact human support with your specific request. Do not send credentials or unnecessary identity documents with an initial question.

The assistant can point to published information. Account recovery, data requests, account changes, and policy exceptions need a human review. This guide does not establish retention periods, recovery requirements, or a response-time guarantee.