HELP CENTER

Frequently Asked Questions

Learn more about network stress testing and our platform

GENERAL QUESTIONS

What is network stress testing? +

Network stress testing evaluates how your infrastructure handles high traffic loads and extreme conditions. It helps identify performance bottlenecks, capacity limits, and potential vulnerabilities before they impact real users. This is essential for ensuring your servers, APIs, and web applications can handle peak traffic.

What are Layer 4 and Layer 7 testing methods? +

Layer 4 (Transport Layer) testing targets network protocols like TCP and UDP. It tests raw network capacity and connection handling. Layer 7 (Application Layer) testing focuses on HTTP/HTTPS protocols, simulating real user requests to test web servers and APIs. Both methods are essential for comprehensive infrastructure testing.

Is RETRO//STRESS secure and private? +

Yes. We prioritize security and privacy. All authentication uses Argon2id, the most secure password hashing algorithm available. We use SHA256 lookup IDs for zero-knowledge identification, meaning we never store your actual credentials. Our strict zero-log policy ensures no test activity is ever recorded.

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PAYMENT QUESTIONS

What payment methods do you accept? +

We accept major cryptocurrencies including Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), and Monero (XMR). Cryptocurrency payments provide fast, secure, and private transactions. All payments are processed instantly through our secure payment gateway.

How long does payment processing take? +

Cryptocurrency payments are usually confirmed within 10-30 minutes depending on network congestion. Your account will be upgraded automatically once confirmed.

Can I get a refund? +

Due to the nature of our service, we do not offer refunds. However, we offer free trials for all plans - contact support to request one.

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TECHNICAL QUESTIONS

Why is my test not working? +

Make sure you're using the correct target format. For L4, use IP:PORT. For L7, use the full URL including https://. Also check if the target is using protection services.

How do I use the API? +

API documentation is available in your dashboard. You'll need your API key which can be found in your account settings.

How long until I get a response to my ticket? +

Our average response time is 2-4 hours. Urgent issues are prioritized. You can also reach us on Telegram for faster support.

Still have questions?

Our support team is here to help you 24/7.